Support

Customer Support
We are at your service...OneSource is committed to providing the most knowledgeable and responsive service and support available to you. We can help with anything...from questions about our products to suggesting a solution to fit your needs. We are here to simplify your business needs. To speak to a customer service representative, please call 1-800-PRINT FIX or email support@onesource-office.com.

Orders
Existing customers may place online orders at any time. Telephone orders may be placed Monday through Friday, 8am - 5pm (Pacific Standard Time). Orders received by 2:00pm (Pacific Standard Time) will be shipped the same day. Orders placed on Saturday, Sunday and Holidays will be shipped the next business day. We do not accept International orders.

Payment Options
We accept Visa, MasterCard and American Express. Upon credit approval, we offer standard (Net-30 day) terms. Educational and Public agencies receive standard credit terms. If you wish to apply for an account, please download our Credit Application. Please allow 14 business days for processing. Once an account is approved, we will accept company purchase orders and company checks as other forms of payment.

OneSource reserves the right to extend or withhold lines of open account credit. Account privileges may be suspended if invoices are not paid within set terms and subsequent orders may not be fulfilled until the account is brought to a current status. Interest charges will be assessed on past due amounts at a rate of 1.5% per month. A $50.00 service charge will be assessed on any returned check. OneSource Office Systems reserves the right to refuse to sell to any persons or firms.

Shipping Policy
Our primary shipping carrier is UPS. Any order with a total weight over 150 pounds will automatically incur a TBD (to be determined) shipping cost status. Shipping costs will be calculated and billed separately prior to shipping the product. You will be contacted with a final shipping cost and for any additional payment information. Once a package leaves our warehouse, it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. Tracking numbers will be provided for accurate reporting of package location status.

Cancellation Policy
We cannot cancel your order after it has been shipped. You must obtain an RMA (Return Materials Authorization - see "Return Policy") before returning items. You will be responsible for all freight charges and a 25% restocking fee on cancelled orders. Cancellations must be requested in writing to support@onesource-office.com. Refunds will be issued within 14 days of the approved cancellation request.

Backorders
Although most items are in stock, there are times when items need to be backordered. In such cases, we will charge the entire order on your credit card or terms account. We will ship the products that are on hand and your backordered items will be sent to you as they become available.

Warranties
Warranties are offered via the manufacturer. The warranty does not include replacement of consumables such as toner, ink, etc. We offer a wide array of extended warranties. Please contact support@onesource-office.com for more information.